Common

Asked Questions

Our services

Shenzhen Keeper Cloud Power Technology Co., Ltd is an innovative and professional smart home product manufacturer in Shenzhen, China.
We have a wealth of smart home products (WiFi or ZigBee), including: smart switches (light switch, no neutral switch, curtain switch, scene switch, wireless scene switch, remote control switch), smart doorbell, solar camera, NVR, smart IR, smart sockets, smart sensors, smart gateways, etc.
All products are Power By Tuya.
The product supports mobile A P P control, and also supports Alexa, Google Home, SmartThings, Yandex Alice voice control.
Products are widely used in family life, office and real estate projects.
Our products have passed C E, F C C, and RoHS certifications, and the products have undergone aging tests to ensure quality.
We have a professional team of engineers, a young and efficient innovation team, and innovative design of reliable products.
We have attracted customers from all over the world and exported to many countries, including: Southeast Asia, the Middle East, South America, and Africa, which have been unanimously praised.
Looking forward to your contact and cooperation, thank you.

Payment and delivery issues

ice to meet you, this is our business contact information:

1. WeChat: Henry18819271172

2.WhatsApp: 8618819271172

3.Email: henry@keepersmart.com

looking forward to your cooperation

Use of APP

Hello, App supports iPad and Android tablet (iOS ≥ V10.0, Android ≥ V5.0). The iPad and Android tablet versions of the app only support horizontal screen use (previously downloaded apps on the iPad and Android tablet are mobile compatible versions, so they are vertical screen use).

Problems with WiFi products

You can follow these steps:
1. On the “Home” page, click the “+” icon in the upper right corner to enter the device selection page;
2. Select the corresponding category and find the equipment (Wi Fi) to be distributed;
3. After clicking, you need to enter the Wi Fi password first (most devices only support 2.4G wireless networks);
4. Click the button on the upper right corner to select the device’s distribution network mode (fast flash refers to Wi Fi fast connection, and slow flash refers to hotspot distribution network);
5. If your indicator is not flashing, it means that you have not reset your device to the status of network to be distributed. Please click “Indicator is not flashing” for help.
After selecting the indicator status of your device, you will enter the corresponding distribution network process. If the process card of adding equipment is in the stage of “looking for equipment”, please refer to “How to troubleshoot the failure of equipment distribution network?”. If the card is in the “Register to Cloud” and “Device Initialization” stages, please provide your device virtual ID and specific time, and we will arrange technicians to check for you.

Problems with ZigBee products

You can follow these steps:
1. On the “Home” page, click the “+” icon in the upper right corner to enter the device selection page;
2. Select the corresponding category and find the equipment (Wi Fi) to be distributed;
3. After clicking, you need to enter the Wi Fi password first (most devices only support 2.4G wireless networks);
4. Click the button on the upper right corner to select the device’s distribution network mode (fast flash refers to Wi Fi fast connection, and slow flash refers to hotspot distribution network);
5. If your indicator is not flashing, it means that you have not reset your device to the status of network to be distributed. Please click “Indicator is not flashing” for help.
After selecting the indicator status of your device, you will enter the corresponding distribution network process. If the process card of adding equipment is in the stage of “looking for equipment”, please refer to “How to troubleshoot the failure of equipment distribution network?”. If the card is in the “Register to Cloud” and “Device Initialization” stages, please provide your device virtual ID and specific time, and we will arrange technicians to check for you.

Other use problems

You can reset the device in the following ways:
For most devices with reset button (please refer to the product manual to find the reset button)
1. “Wi Fi quick connection” mode: First, make sure that the device is powered on after more than 10 seconds of power failure, then long press the reset button on the device for about 5 seconds until the device’s indicator light starts to flash quickly. The device enters the “Wi Fi quick connection” mode, and you can configure the device according to the “Wi Fi quick connection” distribution mode prompted on the app;
2. “Hot spot distribution network” mode: It is not necessary to power off the device, and you need to press and hold the reset button on the device for about 5 seconds when the indicator light of the device is flashing rapidly, until the indicator light of the device starts flashing slowly. The device enters the “hot spot distribution network” mode (compatibility mode), and you can distribute the device according to the “hot spot distribution network” (compatibility mode) prompted on the App.
3. The camera and visual doorbell device can be reset only after the device is removed from the App.